Inquiries

Before you make an inquiry

We have put together a series of answers to frequently asked questions. Please first refer to this page before making an inquiry.

See Frequently Asked Questions

Inquiry via form or telephone

Please inquire via either for questions that are not listed on our FAQ page.
We respond to inquiries via our email form when we receive them, but depending on the question, we may require some time to reply. Please contact us by phone if you are in a hurry.

For telephone inquiries +81-837-25-3300 Reception Time:
9:00 a.m. - 6:00 p.m. JST

Fields marked with a required are required.

Ex: John Smith
Ex: 7594103 *Please enter your postcal code without hyphenation.
(Please include country name)
Ex: 0837253300 *Please enter either your home phone number or your cell phone number.
*Please enter your phone number without hyphenation.
Ex: yumoto@otanisanso.co.jp
Please choose a date if you have already completed a reservation.
*For inquiries on the day of your reservation (your check-in date), please call us.

We will use the personal information (name, email address, telephone number) entered in the form above to contact you regarding your inquiry. For all other uses of personal information, please see our privacy policy.

*Free mail addresses such a Yahoo and Gmail may have an automatic spam filter, which may cause responses from the hotel to be sent to your spam folder. If you do not see a response in your email inbox, please check your spam folder as well.

*We ask that guests using cell phone email addresses with a filter accepting messages from certain domains to please add yumoto@otanisanso.co.jp to their list of accepted addresses.